FREE WORLDWIDE SHIPPING
SHIPPING & RETURN
The products purchased on emmelab.com are sold directly by EMMElab di Francesca Montaldi. (“EMMElab” or the “Vendor”), EMMElab has its registered office in Italy at Via Giuseppe Berneri, n. 20, 00169, Roma (RM), business register number, tax code and VAT number 12857931005.
Our Business Policy
EMMElab offers products for sale on emmelab.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on emmelab.com.
EMMElab reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with EMMElab’s business policy.
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on emmelab.com between the users of emmelab.com and EMMElab.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on emmelab.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Under no circumstances shall EMMElab be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of emmelab.com and third parties.
How to Execute a Contract with EMMElab
To place an order for the purchase of one or more products on emmelab.com, you must fill out the online order form and send it electronically to EMMElab, following the relevant instructions.
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products, in accordance with consumer protection legislation.
An order shall be deemed submitted when EMMElab receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order in the Customer Care area.
Before submitting the order form, you will be asked to identify and correct possible input errors.
After your order form has been submitted, EMMElab will process your order.
EMMElab may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that EMMElab has not carried out your purchase order specifying the reasons thereof. If the products displayed on emmelab.com are no longer available at the time of your last access or once EMMElab has received your order form, EMMElab shall inform you of the unavailability of the ordered products within thirty (30) days from the day after EMMElab has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, EMMElab will refund the amount paid for those items.
By submitting an order form to EMMElab, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with EMMElab. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on emmelab.com.
We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. EMMElab shall not be held liable.
Guarantees and Product Price Indication
On emmelab.com, we offer for sale handmade and top-quality products. These products are handcrafted by EMMElab directly, with yarns carefully selected for their stringent quality control.
EMMElab does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on emmelab.com on each product page. The products offered for sale on emmelab.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
Orders made from a country site different from the one you are shipping to, or to addresses to which EMMElab cannot ship, will be automatically cancelled.
All Products sold by EMMElab come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.
As a Consumer, you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.
All orders placed on www.emmelab.com Monday-Friday, will begin processing the following business day. Please note, that orders placed on Friday will begin processing on the following Monday. EMMElab will ship within 5 business days after processing has begun and pending credit verification.
A tracking number will be provided upon shipment. International orders, once at their destination, may be subject to customs clearance which may add to delivery time. EMMElab is not responsible for taxes or duties on international orders.
Processing and delivery times do not include Saturdays, Sundays, or holidays.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to PayPal or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by EMMElab except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
Items returned because they are damaged, defective or incorrect
You must notify EMMElab of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
- you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by email firstname.lastname@example.org, with the subject line “return request _ your name _order number”. In your email please state your item and specify the reason behind your return. You will receive a reply confirmation from which point you have an additional 7 days to ship your item back.
- the products should not have been used, worn, washed or damaged;
- the identification tag should still be attached to the products with the disposable seal;
- the products should be returned, complete and unused, with their original packaging;
- the products should be returned to EMMElab within seven (7) working days following notification to EMMElab of the damaged or defective product or EMMElab error.
Please note, you are responsible for all shipping and customs charges associated with returning an order.
Only items purchased through www.emmelab.com can be returned via the above method. www.emmelab.com cannot accept returns on merchandise from partnered retailers or in-studio sample sales. EMMElab will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by EMMElab of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost incurred by you in returning the item to EMMElab. In the event that EMMElab find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery EMMElab reserve the right to retain the products and the purchase price and recover EMMElab’s fees and expenses from you.
You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of emmelab.com.
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on emmelab.com.